We use alternative products without hesitation in many walks of life. Why should printers be treated differently to other types of "hardware"?

 

Up to 25% of printers nationwide are currently fitted with compatible toners and ink cartridges, but how do you know if you're making the right choice?

 

All laser products are fully print tested before leaving the factory, using one of the most extensive testing processes in the industry and all components are tested prior to assembly. 

All products 100% print tested

Quality to match and exceed leading brands

2 Year quality guarantee - No quibble cartridge guarantee and total printer guarantee

Longbow product Guarantee

  • Guaranteed cartridges that will give the same quality print as the original equipment manufacturer.
  • Guarantee that the number of copies will be at least the same as the original.
  • Guarantee that your warranty and maintenance agreement will not be affected by using our cartridges.
  • Guarantee that if a Longbow cartridge damages a printer we will repair or replace it free of charge.
  • Guarantee to replace any Longbow product free of charge in the event of any fault occurring relating to the cartridge.
  • All products are guaranteed for a minimum of two years from date of purchase.

If a Longbow toner is used in a HP printer and the printer stops working or becomes faulty HP will not refuse to repair the printer as using Longbow toners does not invalidate the warranty. The only instance HP would refuse to fix the printer is when the Longbow cartridge has caused the fault.

If a fault is caused by using Longbow cartridges then Kores (the manufacturing company for Longbow) will provide the engineer to repair the printer under the same terms as HP would.

If the printer damage caused by using Longbow cartridges is irreparable then Kores will replace the printer for you.

No Quibble Guarantee

We are so confident in the quality of our products we offer a full 2 year guarantee, which covers both the product itself and the machine it is used in.

 

We guarantee that our cartridges will give the same quality print as the original equipment manufacturer.

We guarantee that the number of copies will be at least the same as the original.

We guarantee that your warranty and maintenance agreement will not be affected by using our cartridges.

We guarantee that if a Longbow cartridge damages a printer we will repair or replace it free of charge.

We guarantee to replace any Longbow product free of charge in the event of any fault occurring relating to the cartridge.

All products are guaranteed for a minimum of two years from date of purchase.



Faulty product must be returned in line with our returns procedure.
Products must be stored in accordance with instructions.
Products must be used in accordance with installation guidelines.

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XMA Limited,
Wilford Industrial Estate,
Ruddington Lane, Wilford,
Nottingham, NG11 7EP

Tel: 0115 846 4000


 
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