Quality and Reliability
Toshiba products are built to the highest quality standards, then rigorously tested for reliable performance. The result? You and your organisation can absolutely depend on our products - day by day, and in the toughest situations too.

We manufacture many components in-house, so can ensure the most stringent quality standards. Providing an average annual failure rate of less than 6% in year one, compared to the industry average of 14.6%

We're so confident in our laptops' stability that we offer a unique Reliability Refund Guarantee; which guarantees that if your laptop fails within its warranty period, you get your money back and your laptop is repaired or replaced for free.

For more information about Toshiba's Reliability Refund Guarantee visit www.toshiba.co.uk/reliabilityrefund

 
Sustainability
When budgets are tight, the ability to reduce the total cost of ownership of any IT infrastructure is a huge benefit. At Toshiba, we believe our products enable organisations to significantly reduce their operating costs, whilst still delivering reliable, flexible and innovative solutions.
 
 
Service and Support
Customer satisfaction is our number one priority and we're committed to supporting our customers quickly and efficiently. Our services can be tailored around any support model, either in-house or as part of a 3rd party managed service.

The services and support available from Toshiba include:
 

  • VIP client telephone support line for single point of contact
  • Full issue escalation and resolution
  • Dedicated account manager - single point of contact and ownership
  • Price support, 24 hour turnaround
  • Instantly accessible virtual team - pre & post-sales technical support, supply chain management
  • Scheduled roadmap reviews
  • Evaluation units completely free of charge
  • Technology updates - first samples, early evaluations
  • Build to Order and configuration services
  • Access to employee purchase schemes
  • Insurance - all risk comprehensive
     

Warranties

Standard Warranty
Specialised service engineers repair to the highest standard

On Site Repair Warranty
Repaired at the customer's site to minimise disruption

Up and Running Warranty
A replacement machine is offered so that there is no disruption for the customer*

*Terms and conditions apply



 
The importance of security within the public sector can never be underestimated. If data falls into the wrong hands, it can spell significant risk to individuals, and even national security. We think it's time to take Information Assurance (IA) seriously.

At Toshiba we understand IA is about more than just meeting the principles of the data protection act, and identifying how to keep different levels of data secure. Members of the public sector workforce are subject to extreme and diverse working conditions, so mobile technology must offer the ultimate in mobility and robustness, principal qualities that Toshiba is recognised for.

All public sector bodies must adhere to the HMG guidelines and the private sector need to show corporate governance and responsibility, by implementing Information Assurance to HMG standards. The cabinet office has released these impact levels, which are within the Infosec Standard No1.

That’s why we have created bespoke encryption ready laptops such as the Tecra M9 and M10, which come with encryption ready BIOS, EasyGuard protection, docking, 3 year warranty, optional hard drive and our unique Reliability Refund Guarantee. As well as working closely with security partners to ensure we're trusted advisors of IA practices.
 

Toshiba EasyGuard

You need a laptop you can depend on, whatever business throws at it, which is why we've developed semi-ruggedised laptops and why we'll keep on developing more.

To help you meet the ever-changing demands of business, we've designed Toshiba's EasyGuard technology to meet the ever-changing demands of mobile computing. Bringing you semi ruggedised laptops that bounce back after a fall*; protect data even after a keyboard spill** and stay connected where others fail.*Toshiba EasyGuard is designed to protect your data from falls of up to desk height (100cm). **Spill-resistant keyboards help protect your data from accidental spills of up to 30cc or 100cc allowing you 3 minutes shut down time to save your data.

 
The Environment

Toshiba is constantly striving to be at the forefront in its efforts to reduce the environmental impacts of its business activities. With Environmental Vision 2050, Toshiba announced its commitment and determination to contribute to a better environment by pursuing two complementary approaches: the Energy Approach emphasizes the stable supply of reliable energy and mitigation of climate change and the Eco Products Approach focuses on creating new value in harmony with the Earth.

All Toshiba laptops meet the Energy Saving Trust Recommended (ESTR) standard and we also have more U.S. EPEAT Gold ratings than any other vendor. All our laptops are designed to be energy-efficient and many come with our Eco Utility power-saving mode to encourage energy-efficient usage, help save power and enhance battery life. In addition to this we have also made improvements in both the packaging and distribution of our laptops with boxes now produced from 65% recycled materials and an average 38% volume reduction and 25% weight reduction to reduce our environmental impact.