Quality Policy Statement

XMA is a leading participant in the UK distribution channel for ICT products and services

Our quality policy is to cost effectively provide quality service and products to our customers, ensuring they receive the best possible added value.

The Quality Policy of XMA Limited is implemented through the operation of the Quality Management System. This system is fully documented and its requirements are binding on all Company Personnel.

Values at the Core of Our Policy

Customer Satisfaction: We will strive to exceed the expectations of our customers rather than just meet their requirements. In so doing, we recognise that customer expectations are always increasing.

Employees: XMA recognises that the knowledge, effort and involvement of our employees is fundamental to our success.

We are committed to protecting the Health and Safety of our employees and our working environment.

We will provide fair and effective selection, development, motivation and staff recognition. We will provide our employees with the tools, training and support needed to achieve self and customer satisfaction.

Continuous Improvement: XMA is committed to the path of continuous improvement in all areas to the benefit of the business, our customers, our suppliers and our employees.

Key performance measures are agreed annually, regularly reviewed and drive our business forward. We continually strive to improve.

Efficiency and accuracy in processing orders.
Delivery performance.
Speed of response to customer queries.
Speed of resolution of any customer issues.

Our Systems: XMA’s operating systems will meet as a minimum the requirements of ISO 9001:2000.