Delay / Non delivery

Invoices are issued on the day following shipment of goods from the Company’s warehouse. If the customer does not receive the goods within 10 days from date shown on the invoice the Company must be notified immediately by telephone followed by confirmation in writing. No responsibility can be accepted by the Company for transit losses but every assistance will be given in making claims on carriers providing non receipt is notified within the time limit.

Return of Goods

The Company is unable to accept the return of merchandise without prior consent. Before returning merchandise the Company must be notified in writing, with the details included of the merchandise, the invoice number and date. Authorisation of returns, if appropriate, will then be given. In relation to hardware products, authorisation will only be given if the unit is complete with all accessories, cables, manuals, etc is in brand new condition and is in its original pristine packaging.