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Quality Policy Statement XMA is a leading participant in the UK distribution
channel for ICT products and services.
Our quality policy is to cost effectively provide
quality service and products to our customers, ensuring they receive
the best possible added value.
The Quality Policy of XMA Limited is implemented
through the operation of the Quality Management System. This system
is fully documented and its requirements are binding on all Company
Personnel.
Values at the Core of Our Policy
Customer Satisfaction: We
will strive to exceed the expectations of our customers rather
than just meet their requirements. In so doing, we recognise that
customer expectations are always increasing.
Employees: XMA recognises
that the knowledge, effort and involvement of our employees is
fundamental to our success.
We are committed to protecting the Health and
Safety of our employees and our working environment.
We will provide fair and effective selection,
development, motivation and staff recognition. We will provide
our employees with the tools, training and support needed to achieve
self and customer satisfaction.
Continuous Improvement: XMA
is committed to the path of continuous improvement in all areas
to the benefit of the business, our customers, our suppliers and
our employees.
Key performance measures are agreed annually,
regularly reviewed and drive our business forward. We continually
strive to improve.
Efficiency and accuracy in processing orders.
Delivery performance.
Speed of response to customer queries.
Speed of resolution of any customer issues.
Our Systems: XMA’s operating systems will meet as a
minimum the requirements of ISO 9001:2000. |
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