What stage are you at?

Whatever stage you are at with your IT infrastructure projects, XMA will partner with you to guide all aspects of your project planning, implementation and support, making sure that you achieve your objectives.

Help Desk Services

On-site Support >>

XMA provides a full range of managed services, ranging from complete support of your hardware, through to the provision of extended warranty and maintenance contracts.

Managed Help Desk

XMA’s managed help desk solution provides you with access to expert assistance and advice from a team of highly qualified engineers. Over 75% of calls to the XMA help desk are resolved during the first call and 95% are resolved same day.

Remote Network Management

Our help desk team use sophisticated software to control your users PC’s remotely, to solve your day-to-day issues swiftly and effectively.

Our remote network management solutions reduce the strain placed upon your IT Department, by taking away the multitude of day-to-day operational tasks necessary to optimise server and network performance.

Remote management services enable our support team to remotely diagnose and fix a fault quickly without the need for an expensive engineer call-out. As well as performing routine maintenance tasks, we can also validate your back-up data, perform virus scans and ensure that software patches have been completed successfully.